Returns & Exchanges

At Curlsmith, we want you to love your curls, which is why we offer a 30-day return policy on all products if they don’t meet your hair goals. Whether you received the wrong item or simply changed your mind, our hassle-free process ensures your satisfaction is our top priority.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging and attach the prepaid shipping label provided via email.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 7-10 business days.